MicroStrategy Managed Services

Nalgan’s MicroStrategy managed services are designed to bring flexibility and agility in managing your MicroStrategy environment, at a fraction of cost of what you would expect. We drive value by ensuring your MicroStrategy applications are at peak performance and keeping pace with the changing needs of business.

Our proactive team takes the worry out of performing day-to-day MicroStrategy environment management and gives you a cost-effective alternative to expanding your Business Intelligence department.
 
Nalgan’s MicroStrategy Managed Services = Customer Service Activities + MicroStrategy Administration = High performance and reliable MicroStrategy environment.
 
Services Included
  • Intelligence Server Administration
  • Intelligence Server Maintenance
  • User Administration - Access Controls & Privileges
  • Project Migrations & Configurations
  • Manage and Support MicroStrategy Projects
  • Enterprise Manager Notifications
  • Issue evaluations and notifications
  • Upgrade Planning and Scoping
  Managed Premium Managed Hybrid Managed Offshore
On-site Resource Dedicated Partly Dedicated
Offshore Resource(s) Dedicated Dedicated Dedicated
Hours per resource per month 160

Onsite: 20 to 80
Offshore: 160

 80 minimum
Minimum Term  -- 6 months 6 months
No. of resources  CSA* CSA* CSA*
Scale Up/Down Yes Yes Yes
Weekly Reports Yes Yes Yes
Ticketing System Yes Yes Yes

* Number of employees depends on customer needs, defined in Customer Service Agreement.

Managed Premium
This model is well suited for customers with new or large implementations. 
  • A dedicated resource will be available on-site working with your IT teams helping in defining/improving processes and workflows that are well suited for MicroStrategy implementations. 
  • A dedicated offshore resource/team will be available supporting all your administrative, maintenance and support tasks.
  • SLAs will range from 2 hours to 24 hours, varies by engagement. SLA will be defined in Customer Service Agreement.
Managed Hybrid
This model is well suited for customers of all sizes and any size implementation.
  • An on-site resource will be available on-demand working with your IT teams helping in defining/improving processes and workflows that are well suited for MicroStrategy implementations.
  • A dedicated offshore resource/team will be available supporting all your administrative, maintenance and support tasks.
  • Engagements will start at 80 hours a month at a fixed flat rate, with a minimum term of 6 months (for offshore team/resource).
  • SLAs will range from 12 hours to 24 hours, varies by engagement. SLA will be defined in Customer Service Agreement.
Managed Offshore
This model is designed to save cost:
  • A dedicated offshore resource/team will be available supporting all your administrative, maintenance and support tasks.
  • Engagements will start at 80 hours a month at a fixed flat rate, with a minimum term of 6 months.
  • Standard SLA is 24 hours.
Please contact us for more information. Email: solutions@nalgan.com.